Frequently Asked Questions

No – most Higi Station do not offer virtual visits. Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations in URMC’s service area as part of a new initiative to learn how community-based virtual visit access can support rural and underserved communities. You can find the list of stations here. We welcome your feedback on the experience as we look to expand our offerings to other communities!

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. You can use the virtual visit capability on the Higi Station as you would any other virtual or telehealth experience. Participants must be 18 years or older to use the Higi Station to conduct a virtual visit.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. The virtual visit experience on the Higi Station is like the experience you may be more familiar with, with a few exceptions. With Higi, you do not need to worry about using up data minutes or finding Wifi, as connectivity is provided as part of the Higi experience. Since Higi is a publicly accessible device, you must sign-in to your Higi Account each time you use the station for a virtual visit.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. To facilitate your virtual visit, Higi must collect limited profile information and share it with URMC. To do this, a Higi Account is required. In addition, you may receive email follow-up from URMC regarding your visit. A Higi Account is free and you can opt-out from receiving communication from Higi at any time. At the beginning of your session, you will be asked to provide your first and last name, sex at birth, date of birth and health insurance information, as well as a reason for your visit.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. When you sit down at the Higi Station to start your virtual visit, you will be prompted to enter information, including your health insurance provider and member number. If you have health insurance, URMC will bill your insurance, who will cover the normal cost of a telehealth visit, which may include a copay. If you do not have health insurance, you can indicate that at the beginning of your visit, and you will be billed $90 by URMC. There is no payment collected during the visit.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. If you have health insurance, you will be prompted to enter that information at the beginning of your session. Your visit will be covered as your insurance would cover any other telehealth visit, and you may be responsible for a copay.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. Similar to other Higi Smart Health Stations you may have visited at retail pharmacy or community locations, this station will allow you to measure your blood pressure, pulse, weight and BMI, learn your risk for type 2 diabetes, heart attack and stroke, and participate in Higi’s Health Guide, a self-guided program to help you better manage your blood pressure. If you choose, you can use your free Higi Account to keep track of your important health numbers, understand your health risks and participate in other health education programs and offerings from Higi and our partners.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. That’s ok! Virtual visits on the Higi Smart Health Station are available to anyone regardless of your existing patient relationship with URMC.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. Virtual visits are delivered on a first-come, first served basis and you are not guaranteed a specific provider during your visit.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. Only the information that you provide specific to your visit is collected. This includes your first and last name, sex at birth, date of birth, phone number, street address, and health insurance information, as well as a reason for your visit. Any other information collected at the Higi Station, including biometrics such as blood pressure or health risk information such as your risk score for type 2 diabetes, will not be shared with your URMC provider.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. If you have an existing medical record with URMC, the information you share with your provider during your virtual visit will be added to your record, including your personal and health information in accordance with the Notice of Policy Practices you consented to with your Provider. If you do not have one, URMC may establish a patient record for you and record your information in that record.

If the provider is unable to help address your medical concerns, they may recommend a follow-up visit in person, or direct you to another site of care such as an emergency department, as appropriate for your medical need.

Higi and University of Rochester Medical Center (URMC) have partnered to offer virtual visits at select locations. Higi Stations are self-service and designed to be used on your own. You will be guided by a user interface and verbal instructions along the way. If you would like additional support, you are welcome to bring a companion to help you with that station. Once the visit starts, the URMC provider can assist you.